At Aloha Fantasy Tours, we understand that travel plans can change. Our cancellation policy is designed to be as flexible and fair as possible for our guests, while also supporting our local partners and tour guides.

Cancellation Timeframes & Refunds

For Individual Bookings

• More than 24 before tour date – Full refund (minus 5% processing fee)
• Less than 24 hours before tour – No refund

For Private Group Bookings

• More than 72 hours before tour date – Full refund (minus 5% processing fee)
• Less than 72 hours before tour – No refund

 

Weather & Safety Cancellations

If we must cancel a tour due to severe weather, unsafe conditions, or other unforeseen events, guests will be offered:

• A full refund or
• The opportunity to reschedule at no additional charge

Non-Refundable Tours

Some special events, seasonal experiences, or third-party bookings may be non-refundable. This will be clearly noted at the time of booking.

 

How to Cancel

To cancel your booking, please contact us via:

• Email: hello@alohafantasytours.com
• Phone/Text: (808) 294-9906
• Online: www.alohafantasytours.com

Cancellations must be received in writing.

Refund Processing Time

Refunds are typically processed within 7–10 business days after confirmation.

Need help rebooking or have questions? Our aloha-friendly team is here to assist you every step of the way!